Subprocessors
Last updated: 4 August 2026
Krova Cloud engages a limited number of subprocessors to help provide the Service. They are named in full below, together with what each one does and where it processes data, as required by our Data Processing Addendum.
On this page
1. What is a subprocessor?
A subprocessor is a third party we engage to process personal data on our behalf in order to provide the Service — for example a hosting provider, a payment processor, or an email delivery provider. We impose data-protection obligations on each subprocessor that are substantially the same as those we commit to in our Data Processing Addendum, appropriate to the nature of the services it provides, and we remain liable to you for the acts and omissions of our subprocessors to the same extent we would be liable if performing their services ourselves.
2. Our current subprocessors
This is the complete list as at 4 August 2026. It is published rather than provided on request, so that you can complete your own vendor review without waiting on us.
| Subprocessor | Purpose | Processing location |
|---|---|---|
| Dedicated.comUS Dedicated, LLC | Bare-metal servers and data-centre facilities on which Cubes, Nests and the control plane run. | United States (Los Angeles, CA) |
| CloudflareCloudflare, Inc. | Authoritative DNS, CDN, TLS termination at the edge and network DDoS mitigation. | Global edge network |
| StripeStripe, Inc. | Payment processing and billing. Card details go directly to Stripe; we never receive or store them. | United States, with global processing |
| EmailItEmailIt | Transactional and marketing email delivery — sign-in links, billing notices and product mail. | United States |
| IDrive e2IDrive Inc. | S3-compatible object storage for Cube snapshots and backups. This is the subprocessor that can hold your workload data. | United States |
| UptimeRobotUptime Robot Service Provider Ltd. | External availability monitoring and the public status page. Processes no customer data. | European Union |
| GoogleGoogle LLC | Website analytics and tag management on our marketing pages. Governed by your cookie choices. | United States, with global processing |
Compute runs on dedicated bare-metal servers we rent in Los Angeles, United States. We operate the hypervisor, networking and ingress layers on that hardware ourselves — they are not a third-party service.
3. Changes and objections
Before adding a new subprocessor or replacing an existing one, we give affected customers at least 30 days' advance notice by email to the account address or by another direct means (you can ask us at the address above to be included in these notifications). If you have a reasonable data-protection-related objection to a new subprocessor, notify us in writing within that notice period. We will work with you in good faith to address the objection; if we cannot reach a resolution, you may terminate the portion of the Service that cannot be provided without the objected-to subprocessor by written notice, as your sole and exclusive remedy.
4. Contact
Questions about our use of subprocessors can be sent to [email protected].