Copyright / DMCA Policy

Customer Content stored in or served from a Cube is created, uploaded and controlled by the customer who runs that Cube — not by us. We do not review, curate or pre-screen Customer Content, and typically have no visibility into what is deployed inside a given Cube. When we receive a takedown notice that meets the requirements below, we act on it in the manner described in this policy. This policy applies to claims of copyright infringement only; other complaints (trademark, defamation, general abuse) should be directed to [email protected] or handled under our Acceptable Use Policy.

If you believe content made available through the Service infringes a copyright you own or are authorised to enforce, send a written notice to our designated copyright agent (Section 3) that includes all of the following:

1. identification of the copyrighted work you claim has been infringed, or, if multiple works at a single online location are covered by a single notice, a representative list of those works;
2. identification of the material you claim is infringing, with enough detail for us to locate it — for example the specific URL, domain, hostname or IP address and port through which it is served;
3. your name, mailing address, telephone number and email address, so we and the affected user can contact you;
4. a statement that you have a good-faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent or the law;
5. a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorised to act on the owner's behalf; and
6. your physical or electronic signature.

A notice that omits any of these elements may not qualify as effective notification under the DMCA, which can delay or prevent our response. Submitting a knowingly false or materially misleading takedown notice may expose you to liability, including for costs and attorneys' fees.

Notifications of claimed infringement should be sent to:

Copyright Agent, Krova Inc.
131 Continental Dr, Suite 305, Newark, DE 19713, US
[email protected]

Please send copyright notices only to this agent. Notices sent to other addresses or channels may not be processed as quickly, or at all.

When we receive a notice that substantially complies with the requirements in Section 2, we will, without unnecessary delay, remove or disable access to the identified material — typically by sleeping the affected Cube, disabling the specific routing or resource in question, or removing the specific content, whichever is the narrowest effective response. We will then make a reasonable effort to notify the customer who controls the affected Cube or resource that the material was removed or disabled and why, and provide them with a copy of the notice (or the substance of it), subject to applicable law.

If you are the customer whose content was removed or disabled and you believe this was the result of a mistake or misidentification, you may submit a counter-notice to our designated copyright agent (Section 3) that includes all of the following:

1. identification of the material that was removed or disabled and its location before removal;
2. a statement, made under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification of the material to be removed;
3. your name, mailing address, telephone number and email address, and a statement that you consent to the jurisdiction of the federal court for the judicial district in which your address is located (or, if outside the United States, for any judicial district in which we may be found), and that you will accept service of process from the person who filed the original notice or their agent; and
4. your physical or electronic signature.

If we receive a valid counter-notice, we will forward it to the person who filed the original takedown notice. Unless that person notifies us that they have filed a court action seeking an order to restrain you from engaging in the infringing activity, we will restore the removed or disabled material within, in our judgement, approximately 10 to 14 business days of receiving the counter-notice, subject to any applicable legal requirements.

We terminate, in appropriate circumstances and at our discretion, the accounts of customers who are determined to be repeat infringers. We may also, at our discretion, disable or terminate accounts on receipt of a single sufficiently serious claim, or before an investigation is complete, where we consider it appropriate to do so.

We are not in a position to, and do not attempt to, adjudicate disputes about the merits of a copyright claim. Acting on a notice under this policy is not an admission or finding by us that infringement occurred, and declining to act, or restoring material following a counter-notice, is not an admission or finding that infringement did not occur. We rely on the notice-and-counter-notice process described above, and on the good faith of both notifying parties and customers, to resolve these claims between the parties asserting them.